Home - Point Hacks Concierge

Turn your points into

Your points are worth more than you think

No matter what type of traveller you are, we help you with the best rewards flights.

Experience luxurious travel

Enjoy exclusive departure lounges and onboard delight with lie-flat seats and catered meals.

Enhance your family holidays

Stretch your travel budget by using points for your flights. Get your dream holiday even if you’re a family of five!

Escape for the weekend

A quick trip to Europe for museums and cafés becomes practical with Point Hacks Travel.

A SELECTION OF POINTS AND AIRLINES WE WORK WITH

Unlock the world of reward travel with ease

Tell us about your trip

Once we have all the details we’ll check for available seats. It’ll only take a minute.

Receive a custom-built itinerary

Our experts will search for the best available rewards flights tailored to your needs.

Book your dream holiday

Get detailed instructions how to book the seats. Need help? Use our booking assistance.

Points bookings made simple

Avoid spending hours searching, dealing with limited availability, and struggling to book reward seats.

Get more flight options

No upfront fees

Simple booking instructions

Free booking assistance

“Money well spent”

See what our customers have to say

$1,280 Concierge fee

You provide an amazing service. All the instructions are detailed and simple to follow. The flights you found for me were flights I would never have thought to search for myself. I would highly recommend your services to anybody.

Peter
  • Sydney → Europe & USA (around-the-world)
  • 2 passengersBusiness Class
  • 789,800 Qantas Points
  • $1,625 airline fees & taxes
$569 Concierge fee

The Help! Being able to have someone with the expertise in showing us the “short cuts” to using our reward points, was money well spent.

Doug
  • Brisbane → Dubai (one-way)
  • 2 passengersBusiness Class
  • 208,000 Velocity Points
  • $822 airline fees & taxes
$717 Concierge fee

Thank you so much again. As always impressed with your service.

All flights booked, when I went to book the points had changed but all worked out for the best and changed it slightly.

Brett
  • Sydney → USA → Middle East (Multi-city)
  • 0 passengersBusiness & First Mixed Class
  • 940,000 Amex Membership Rewards Points
  • $820 airline fees & taxes
$460 Concierge fee

I checked, if I was booking these same flights on Cathay’s web site paying cash it would have cost over $12,000 for the two of us so a massive saving and good use of points.

Without your help I wouldn’t have known where to start to find these flights.

Mike
  • Sydney → Geneva | Zurich → Sydney (Return)
  • 2 passengersBusiness & Premium Economy Mixed Class
  • 289,600 Qantas Points
  • $1,046 airline fees & taxes

AS SEEN ON

STILL UNSURE?

Ask us anything

Why would I use the Concierge service?

Our team of expert Reward Seat Consultants can save you countless hours and help you avoid spending money on cash flights.

We maximise the value of your points and work with you get the best flight experience by finding reward seats for you and your loved ones.

With step-by-step booking instructions, you’ll use your points to fly in style.

Additionally, we offer one-on-one consultations via Google Meet to customise your trip, answer any questions, and assist with points bookings.

How much does the Concierge service cost?

We charge a Concierge service fee to find your reward seats, provide detailed booking instructions, and offer the option for a one-on-one consultation via phone or Google Meet. The Concierge fee varies based on your travel request (number of seats, dates, travel class, type of travel).

Go and fill out your travel preferences and we will show you a price based on your preferences. Alternatively, you can find some pricing examples on our home page in the testimonials section.

There are no upfront fees because we’re confident in our ability to find flights for you, or we’ll inform you if we can’t – you only pay when you unlock your flight report.

Please note, booking reward seats requires covering airline taxes and carrier charges, which we’ll detail in your flight report. We always strive to minimise these costs. Additionally, you’ll need your points to redeem the reward seats.

What is the process for using your service?

Start by sharing your travel plans on our platform. We’ll provide a fee based on your preferences, including the number of seats, dates, travel class, and type of travel.

Once you give us your email and mobile number, our team will get to work. We’ll notify you via text and email as soon as we find suitable flights, or if we are unable to find any flights that match your criteria.

After you pay the Concierge service fee, you’ll receive a personalised flight report with your itinerary, cabin and lounge experiences, and booking instructions. Many of our customers also opt for a one-on-one consultation over Google Meet to answer any questions and assist with the booking process.

When do I make a payment?

We don’t believe in upfront fees because we are confident our experienced concierge agents can find your reward seats.

You only pay the Concierge service fee after we’ve done the research and confirmed your preferences with you.

Once you pay, we’ll release the flight report with all booking details and instructions. We also offer a complimentary Google Meet video call or online chat to assist you with the booking.

If your seat is no longer available, we will find a new one for you. Please remember to book your seats as soon as possible, as reward seats tend to get picked up quickly.

Which frequent flyer programs do you work with?

We can help you redeem points with programs like Qantas Frequent Flyer, Velocity Frequent Flyer, Singapore Airlines KrisFlyer, Cathay Pacific Asia Miles, American Airlines AAdvantage, and many more.

We also assist with credit card points from programs like American Express Membership Rewards and Payment platforms reward points such as PayReward Points. If your program isn’t listed, let us know, and we’ll see if we can help.